My wife does coupons. I mean she really does coupons. And she has gotten THOUSANDS of dollars in savings for us. We have often gone to the Staples office supply store in Allen, TX on McDermott Road to shop. Occasionally, we have an OfficeMax™ coupon that Staples accepts. It’s nice to save some $$.
Last Saturday, I needed some things to finish up a few props for my new magic show and I drove the 2 miles up to Staples. In my hand I had another OfficeMax™ coupon for “20% off everything you can fit in your shopping cart!”* See the “*”? That means there are serious disclaimers. No monitors, computers, store brand ink cartridges, HP ink cartridges, Canon ink cartridges…. yada yada yada…. It just so happened that I needed construction paper, and a KODAK ink cartidge. Total price RETAIL? about $35. I had something else in my hand too. My lovely little Angelynn. 2½ years old and full of distracting daddy. So we go to the checkout, and the young male cashier can’t make the 20% work. He asks the more senior cashier (she must have been at least 3 months older than him), and she called someone. The someone said, “we can’t take the 20% off coupon from OfficeMax™.”
So, I left my purchase and started out the door. Then I stopped. I needed more of a reason than some phone call to some office. I asked to speak to the manager. After about 7 minutes (a LONG time when wrestling with a 2½ year old), here comes Jayme Browder strolling from the back of the store sucking on some fast food soft drink. I surmised from a distance that she was the Manager On Duty. She looked to have been recently graduated from SFA (go Lumberjacks.) She passed me and Angel standing in the middle of ‘no-man’s-land’ and inquired with the cashier who called her as to with whom she should speak. Of course, she was directed to me.
I explained I didn’t understand why they would not accept the coupon since it had been their policy to accept competitor’s coupons before. Here was her explanation, which was so well spoken, it had to have been a part of management training (Staples should be proud.) The coupon is for all you can get in your shopping cart and there is no way they could honor that.
I countered with the massive amounts of exceptions plainly spelled out on the coupon. She countered with there was nothing she could do.
I countered with showing my wife’s Staples reward card with thousands of dollars of purchases made on it, explained that the $7.00 discount she was avoiding giving me would result in no more purchases on the Staples reward card. She countered with “If I do this for you, I would have to do it for everyone else.” Now why would a 50+ year old man get flustered by a early 20′s manager girl (I know ways that SOME men would get flustered, but this was NOT one of them)? I simply thanked her and said good day.
Here’s what I SHOULD have done and said (of course I would not have gotten my satisfaction.) I should have looked around and said, “What others? There’s no line of people here with 20% coupons. They are all at OfficeMax™ using their coupons which is what I’m about to do!”
Staples is 2 miles, OfficeMax™ is 6. That’s 4 miles I can use to talk to my brother and sisters.
See you next time, OfficeMax™. Staples, Staples management, and Jayme truly made this an Easy decision.